1. Definition and Interpretation
In these Terms and Conditions, the following expressions shall have the following meanings:
a. “Customer” shall mean an authorised user of the website and/or who purchase the products.
b. “Product/Products” shall mean any ice cream products and all other products available for sale to Customers by MVO Marketing (S) Pte Ltd.
c. “MVO” shall mean MVO Marketing (S) Pte Ltd who is the seller of the products by mvo.com.sg website.
d. “Website” shall mean mvo.com.sg the online platform of MVO.
e. “Voucher” means a voucher for credit (subject to its terms and conditions) which may be used by a Customer towards the payment of the purchases on the website.
f. “Intellectual Property” shall mean all intellectual property rights of whatsoever nature including (without limitation) patents, domain names, layout design rights, registered designs, present and future trademark or copyright, whether or not registered or registrable by any means, and the right to file an application for registration thereof.
All the Products sold by MVO Marketing (S) Pte Ltd through this website are sold subject to these Terms and Conditions. By accessing the website and/or submitting your order for processing by MVO, you confirm and affirm that you have read, understood and agreed to the Terms and Conditions in the form in which they appear at the time your order is submitted for processing.
The terms and conditions on this website shall prevail over any other document purporting to have a contractual effect.
Registration as an authorised user is open to residents in Singapore aged 18 and above only. MVO has the absolute discretion to refuse the registration of a potential customer for any reason whatsoever and to terminate the registration of any of its Customers for any reason whatsoever.
3. Price and Product Details
MVO take reasonable care to ensure the prices, descriptions, details and pictures of the Products detailed by MVO website are correct at the time when the information was submitted on the website but MVO reserves the right to vary the price and other details of the Products without notice. Product pictures on the website are provided to help recognise products and due to packaging redesign and improvements, these may not reflect exactly on the pack you receive.
Customers with food allergies are advised to enquire and verify the ingredients before ordering or consumption of our products. MVO Marketing is not liable for any injuries caused by food allergies.
Payment for products ordered through MVO.com.sg can be made by Mastercard, Visa, PayNow, Alipay and WeChat Pay. MVO may change at any given time the method by which payments for the website orders may be effected and such changes may be notified to the Customer by email or by placing a notice to this effect on the website
Free delivery during our delivery hours with minimum purchase of S$55 in mainland Singapore and Sentosa. Delivery to Jurong Island during our delivery hours requires a minimum ice cream purchase of S$220.
Our delivery hours are from Monday to Friday, 10am to 4pm and Saturday, 10am to 12pm (excluding Sundays and Public Holidays). Additional delivery charges may apply for any other special arrangement subject to confirmation such as special timing, location, etc. We are unable to guarantee arrival at a specific time.
Please understand that weather and traffic conditions may result in delays in delivery.
For delivery in normal packing, the products will be in the original carton boxes. For delivery with foam box and dry ice, the products will be removed from carton boxes individually.
Products delivered with foam box and dry ice are extremely cold. Do not consume immediately. Please thaw for about 5 to 10 minutes depending on the product’s condition.
Please wear gloves or use dry ice tongs when handling dry ice as dry ice is extremely cold and can cause frostbite. MVO is not liable for any injuries caused by frostbite.
Cancellation or postponement of delivery has to be made at least one (1) working day (before 4pm) in advance.
If the receiving party is not present to receive the products during the scheduled delivery time, a re-delivery charge of S$21.40 (for normal packing/foam box) and S$85.60 (for freezer) is applicable regardless of the order amount.
Our freezers are pre-cooled and tested before each delivery. MVO is not responsible for melted products due to power failure at customers’ site.
Please help to safeguard the freezer(s) and accessories provided in trust for your event till freezer collection by our company staff. Customers are liable to pay for any damages or loss of freezer(s) and/or accessories.
7. Variation and Cancellation of Order
The Customers may vary or cancel the order up to the point in time that MVO has commenced processing the order and the Customer will not incur any cost in doing so.
8. Vouchers and Rewards Points
Reward points expire in twelve (12) months from the date of delivery. Any unredeemed points beyond its twelve (12) months’ validity period shall be forfeited. Extension of points beyond their validity period shall not be entertained. Reward Points cannot be exchanged for cash.
Gift voucher is valid for 6 months only from purchase.
9. Refunds, Returns and Exchanges
MVO shall use its best efforts to ensure that orders are correctly fulfilled and the orders have been checked for quality and accuracy. In the unlikely event should there be any discrepancy, please notify us by e-mail at email@example.com or call us at 63319146 by the next working day.
Refunds and Returns can be arranged under the following circumstances:
a. MVO will arrange for a refund of the order in the event the order is rejected by MVO for whatever reasons.
b. The Customer must check the order upon delivery, and contact MVO at 63319146 within 7 days from the time of delivery and the reason to return any Products.
c. If a Product has been charged which has not been delivered, MVO shall refund the Customer the value of the Product as originally charged to the Customer.
d. If the order is charged more than the value of a Product, MVO shall refund to the Customer the difference.
e. If any Product which was not included in the Customer’s order is delivered to the Customer, MVO shall collect the Product from the Customer.
We are unable to exchange the wrongly purchased Products to ensure the safety and health of our Customers.
To the extent permitted by law, all warranties, descriptions, representations or advise rendered as to the fitness or suitability for any purpose, tolerance to any conditions, similarity to sample, merchantability or otherwise of any Products supplied are expressly excluded. No agents or representative of MVO is authorised to make any warranty, representations or statements of the Products supplied.
11. Property Risk
All risk in the Products shall pass to the Customer upon delivery to the Customer’s delivery address. MVO shall retain title in the Products until such time as payment for the Products has been effected.
12. Intellectual Property
All right, title and interest on the website are owned, licensed or controlled by MVO or our licensors. MVO and the licensors own the trade marks, logos, graphic and other materials on this website and/or in connection with the Products and Customers and on-line visitors are prohibited from using the same without the written permission of MVO or such other parties. We reserve the right to enforce its Intellectual Property to the full extent of the law.
13. Force Majeure
MVO shall not be deemed to have defaulted or failed to perform hereunder if that MVO’s inability to perform or default shall have been caused by an event or events beyond the control and without the fault of MVO, including (without limitation) acts of government, embargoes, fire, flood, explosion, acts of God or a public enemy, strikes, labour disputes, vandalism, civil riots or commotions, or the inability to procure necessary raw materials, supplies, or equipment.
14. Applicable Law
These Terms and Conditions shall be governed by the laws of Singapore and the Customer and MVO agree to submit to the jurisdiction of the Singapore Courts.
Refer to https://www.mvo.com.sg/privacy-policy MVO Privacy Statement.
To the maximum extent permitted by applicable law, the liability of MVO whether in tort (including negligence), contract or otherwise for any loss, damage or injury arising directly or indirectly from any defect or non-compliance of the Products or any other breach of MVO’s obligations shall not in any event exceed an amount equivalent to the purchased price of the Products.
Under no circumstances shall MVO be liable any indirect, special, incidental, consequential or punitive damages or loss of any kind whatsoever nor shall MVO be liable for any damage or loss caused by the Customer’s agents, servants, buyers or other persons whatsoever.